Corebridge Financial Board of Directors

Corebridge Financial Board of Directors was notified again regarding a billing issue that was previously brought to their attention with supporting documentation. Despite providing all necessary information to facilitate a resolution, no action ahas been taken to date.

This matter remains outstanding and continues to cause unnecessary delays and complications. We respectfully urge the Board to review the submitted materials and take the appropriate corrective steps as soon as possible. Unfortunately, any trust in your company to address issues has been eroded.

There is a simple remedy;

1.    Provide credit for the payment on 11/7/2025 shown on clients bank statement, but is not showing on payment records provided by Corebridge. Account for all payments made that were not for arrears.

2.     Accept the 2021 Corebridge correspondence stating that any arrears (if any existed) were paid and credit payments made after that date to the correct pay date. This means I was not in arrears and my payments were made paying forward, not backward.

3.    Fix my portal page so that my servicing agent is correct and not the guy that has been retired for many years.

The Board has all of the information needed to correct the problem, they continued to threaten cancelling my life insurance if additional payments are not made. The Board should care enough about their customers to listen carefully to issues and correct them.

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🧑‍💼 Board Members

Alan Colberg (Chair of the Board)
Appointed Chair in December 2024, Mr. Colberg has been a director since September 2022. He previously served as CEO and Director of Assurant, Inc. from 2015 until his retirement in 2022. Before that, he was a consultant at Bain & Company for 22 years, leading its global financial services practice. ​MarketScreener+7Corebridge Financial+7Corebridge Financial+7Corebridge Financial

Kevin Hogan (Director & CEO)
Serving as CEO since December 2014 and a director since June 2021, Mr. Hogan has extensive experience in the insurance industry. He also serves on the board of the American Council of Life Insurers and was a founding board member of the Alliance for Lifetime Income. ​Corebridge Financial+2Corebridge Financial+2MarketScreener+2

Adam Burk
A director since November 2021, Mr. Burk is AIG’s Global Treasurer and Head of Corporate Development. He oversees global treasury activities and leads corporate development, strategy, and M&A for AIG. Prior to AIG, he held investment banking roles at Citigroup, Nomura, and Morgan Stanley. ​MarketScreener+2Corebridge Financial+2MarketScreener+2

Amy Schioldager
Appointed in November 2021, Ms. Schioldager is the former Senior Managing Director and Global Head of Beta Strategies at BlackRock, Inc. She managed the Index Equity business and served on BlackRock’s Global Executive Committee. ​ReinsuranceNe.ws+4Corebridge Financial+4MarketScreener+4

Christopher Lynch
A director since November 2021, Mr. Lynch is a former National Partner in Charge of KPMG LLP’s Financial Services Line of Business. He has also served on the boards of Tenet Healthcare Corporation and AIG. ​Corebridge Financial

Deborah Leone
Elected in March 2024, Ms. Leone is a retired partner of Goldman Sachs, where she held roles including Chief Operating Officer for its Investment Management Division and Global Head of Internal Audit. She serves on the boards of Goldman Sachs Bank USA and Organon. ​Corebridge Financial+1LifeHealth+1

Corebridge Board Members listed below.

Rose Marie Glazer
Appointed in April 2024, Ms. Glazer is AIG’s General Counsel and Interim Chief Human Resources & Diversity Officer.She joined AIG in 2017 and previously held leadership roles at Siemens AG. ​Corebridge Financial

Christina Banthin
Serving since April 2024, Ms. Banthin is Corporate Secretary of AIG. She joined AIG in 2021 and has held various senior legal roles, including Chief Corporate Counsel of Corebridge Financial. ​ReinsuranceNe.ws+4Corebridge Financial+4MarketScreener+4

Edward Bousa
Appointed in August 2024, Mr. Bousa is a former partner at Wellington Management, where he led the Quality Value Equity Investment Strategies team. He also held roles at Putnam Investments and Fidelity Investments. ​Corebridge Financial+1MarketScreener+1

Gilles Dellaert
Joining in December 2024, Mr. Dellaert is the Global Head of Blackstone Credit and Insurance. He previously served as Co-President and CIO of Global Atlantic Financial Group. ​Yahoo Finance+5Corebridge Financial+5Corebridge Financial+5

Minoru Kimura
Appointed in December 2024 following Nippon Life Insurance Company's acquisition of a 21.6% stake in Corebridge, Mr. Kimura is Managing Executive Officer and Head of Global Business at Nippon Life. He oversees all Nippon Life businesses outside Japan. ​Stock Titan+3Corebridge Financial+3Corebridge Financial+3

Keith Gubbay
Joining in January 2025, Mr. Gubbay is the former Chairman of Resolution Life Group’s U.S. businesses. He has held senior roles at Sun Life, ING Americas, and Whitehall Financial Group. ​MarketScreener+5Stock Titan+5Corebridge Financial+5Corebridge Financial+1Stock Titan+1

Colin J. Parris
Appointed in January 2025, Dr. Parris is the former Senior Vice President and Chief Technology Officer at GE Digital. He also held executive roles at IBM, including Vice President of Systems Research. ​Corebridge Financial

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For more detailed information, you can visit Corebridge Financial's official Board of Directors page.

Corebridge Financial Fails to Correct Billing Error

When consumers trust major financial institutions with their life insurance policies, they expect accuracy, accountability, and above all, responsibility. Unfortunately, that expectation was not met in a recent incident involving Corebridge Financial and its subsidiary, American General Life Insurance, where a simple billing error spiraled into a months-long nightmare for one policyholder—without resolution.

The issue began when a payment was incorrectly processed, leading to an overcharge on a long-standing life insurance policy. The customer, who had never missed a payment in over a decade, immediately contacted customer service to rectify the issue. What followed was a cascade of broken promises, deflections, and an appalling lack of urgency from both Corebridge and American General representatives.

Despite repeated calls, emails, and written documentation submitted by the customer, the companies failed to correct the billing error. Customer service agents alternated between assuring that the issue was being escalated and suggesting it might have been the policyholder's own error—a claim that was disproven by transaction records. Even more concerning, the customer was warned that non-payment of the incorrect balance could result in a lapse of coverage.

This kind of bureaucratic negligence is unacceptable. Life insurance is not a trivial expense—it's a vital component of financial planning and family protection. When companies like Corebridge Financial and American General Life Insurance mishandle something as simple as a billing issue, it calls into question their ability to manage far more serious matters, such as claims processing and beneficiary support.

What should have been a straightforward correction has instead exposed what appears to be a systemic failure in customer service and operational oversight. If Corebridge and American General are unable—or unwilling—to take responsibility for their own billing mistakes, how can policyholders trust them to act with integrity when it matters most?

This situation serves as a cautionary tale for anyone considering entrusting their financial future to institutions that do not prioritize transparency and customer care. Corebridge Financial and American General Life Insurance owe this customer—and all of their policyholders—not just an apology, but a swift and meaningful resolution.

Until then, their reputations remain under a justified cloud of doubt.

Don't Trust Corebridge Financial and AIG

When a customer places their trust in a life insurance provider, accuracy and accountability should be the bare minimum. But in a troubling case involving Corebridge Financial and American General Life Insurance, a simple billing error has been met with silence, misdirection, and outright neglect—even after the issue was escalated all the way to the company’s board.

It all began when a routine payment, properly submitted by the policyholder, failed to appear in the company's billing history. The customer immediately flagged the discrepancy, supplying documentation and confirmation from their financial institution. Rather than promptly correcting the record, Corebridge Financial and American General Life Insurance subjected the customer to an exhausting cycle of phone calls, hold times, conflicting responses, and broken promises.

Despite being provided with ample evidence, the companies have yet to correct the missing payment in their system. Even more disturbingly, the policyholder, desperate to resolve the issue, contacted the board of directors—only to be met with the same inaction and indifference. No follow-up. No resolution. Just more bureaucracy and silence.

This isn’t just a technical error—it’s a complete failure of corporate responsibility.

Life insurance is a deeply personal investment in the future security of one’s family. When a provider fails to accurately process payments, it puts that security in jeopardy. When they refuse to fix their mistake—even after being contacted at the highest levels—it sends a chilling message to all policyholders: your trust doesn’t matter.

The unresolved billing error also raises broader concerns about internal accountability at Corebridge and American General. If a simple correction can’t be made with clear documentation and board-level awareness, what confidence can policyholders have that more complex matters—like claims or beneficiary disputes—will be handled with competence and care?

Until Corebridge Financial and American General Life Insurance acknowledge their mistake and take real action, this case will stand as a disturbing example of what happens when policyholders are treated like liabilities instead of valued clients.

Consumers deserve better. And they should think twice before placing their future in the hands of a company that refuses to take responsibility—even when the facts are staring them in the face.

You would think that the parent company AIG would be more that capable of stepping in and correcting this issue.

Customers Don't Matter To Corebridge Financial and American General Life Insurance

A troubling billing dispute with Corebridge Financial and its subsidiary American General Life Insurance has left one long-time policyholder frustrated, unprotected, and completely ignored—despite clear evidence of the companies’ mistake and multiple attempts to escalate the issue, including to their board of directors.

The problem began in November 2024, when a routine life insurance premium payment—confirmed by the customer’s bank—was not reflected in the company’s records. The policyholder, who had never missed a payment in more than a decade, promptly contacted customer service and provided bank statements proving the payment was made.

But what should have been a simple correction turned into a months-long ordeal. As of April 2025, the error remains unresolved.

Even more disturbing, Corebridge Financial and American General Life Insurance have not only failed to correct the billing history—they have refused to even acknowledge the missing payment at all. Repeated phone calls, emails, and submission of documentation were met with indifference, contradictory explanations, or complete silence.

The customer, desperate for a resolution and concerned about the policy being wrongfully marked as unpaid, escalated the issue all the way to the company’s board of directors. But even at the highest level, the response was the same: no correction, no apology, no action.

This is not a minor clerical error—this is a failure of basic operational integrity.

When a life insurance provider cannot (or will not) recognize a documented payment, it calls into question the reliability of their entire financial system. More critically, it puts the policyholder’s coverage at risk over a mistake that is not theirs to bear. Life insurance is a promise—a contract of trust. Corebridge and American General have broken that trust.

This situation sets a dangerous precedent. If documented payments can be ignored with no accountability, what protections do any of their customers truly have?

Until Corebridge Financial and American General Life Insurance step up, take responsibility, and make this right, this case stands as a warning: these companies may not be as reliable as they claim when it matters most.

Corebridge Financial and American General Life Insurance SUCK

Corebridge Financial has a terrible customer service record. They are not BBB rated because you have to agree to BBB standards of customer service. In a case that raises serious concerns about accountability and customer care, Corebridge Financial and its subsidiary American General Life Insurance have failed to correct a clear and documented billing error that began in November 2024—despite numerous attempts by the affected policyholder to resolve the issue, including escalation to the company’s board of directors.

The issue is simple: a payment was made, confirmed by the customer’s financial institution, and clearly shown in provided bank statements. They continue to say the policy holder was paying in arrears however they have been provided with 2 documents from Corebridge from 2021 and 2024 saying there was no arrears. Corebridge and American General continue to act as though payments never occurred. Their records remain incorrect, and their response has been silence and stonewalling.

The policyholder, who has held the life insurance policy for over a decade with a perfect payment history, was proactive in submitting detailed documentation showing the missing payment. Calls to customer service have been fruitless, with agents either deflecting responsibility or offering vague assurances that lead nowhere. The missing payment has not been acknowledged—let alone corrected.

Even more troubling, the issue was brought to the attention of Corebridge’s board, and yet no action was taken. The company has failed at every level to take ownership of the error, raising the question: if a simple billing discrepancy can't be resolved in five months, how would this company handle a more serious issue—like a life insurance claim?

As a result of this total lack of accountability, the policyholder is now preparing to escalate the matter directly to AIG, the parent company of American General Life Insurance. AIG, which spun off Corebridge but remains associated by name and brand, will now be asked to review the mishandling of this case and intervene to ensure it is properly resolved.

If AIG fails to take action, it will be yet another blow to customer confidence in these institutions.

This is more than a technical glitch—it is a deeply concerning example of a company refusing to correct a provable error, even when provided with irrefutable evidence. Life insurance is based on trust. Corebridge Financial and American General Life Insurance have broken that trust.

Until this is resolved, this case serves as a warning to consumers everywhere: even when you do everything right, your coverage and peace of mind may still be at the mercy of an unresponsive system. And that’s a risk no one should have to take.