Corebridge Financial has a terrible customer service record. They are not BBB rated because you have to agree to BBB standards of customer service. In a case that raises serious concerns about accountability and customer care, Corebridge Financial and its subsidiary American General Life Insurance have failed to correct a clear and documented billing error that began in November 2024—despite numerous attempts by the affected policyholder to resolve the issue, including escalation to the company’s board of directors.
The issue is simple: a payment was made, confirmed by the customer’s financial institution, and clearly shown in provided bank statements. They continue to say the policy holder was paying in arrears however they have been provided with 2 documents from Corebridge from 2021 and 2024 saying there was no arrears. Corebridge and American General continue to act as though payments never occurred. Their records remain incorrect, and their response has been silence and stonewalling.
The policyholder, who has held the life insurance policy for over a decade with a perfect payment history, was proactive in submitting detailed documentation showing the missing payment. Calls to customer service have been fruitless, with agents either deflecting responsibility or offering vague assurances that lead nowhere. The missing payment has not been acknowledged—let alone corrected.
Even more troubling, the issue was brought to the attention of Corebridge’s board, and yet no action was taken. The company has failed at every level to take ownership of the error, raising the question: if a simple billing discrepancy can't be resolved in five months, how would this company handle a more serious issue—like a life insurance claim?
As a result of this total lack of accountability, the policyholder is now preparing to escalate the matter directly to AIG, the parent company of American General Life Insurance. AIG, which spun off Corebridge but remains associated by name and brand, will now be asked to review the mishandling of this case and intervene to ensure it is properly resolved.
If AIG fails to take action, it will be yet another blow to customer confidence in these institutions.
This is more than a technical glitch—it is a deeply concerning example of a company refusing to correct a provable error, even when provided with irrefutable evidence. Life insurance is based on trust. Corebridge Financial and American General Life Insurance have broken that trust.
Until this is resolved, this case serves as a warning to consumers everywhere: even when you do everything right, your coverage and peace of mind may still be at the mercy of an unresponsive system. And that’s a risk no one should have to take.
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