Customers Don't Matter To Corebridge Financial and American General Life Insurance

A troubling billing dispute with Corebridge Financial and its subsidiary American General Life Insurance has left one long-time policyholder frustrated, unprotected, and completely ignored—despite clear evidence of the companies’ mistake and multiple attempts to escalate the issue, including to their board of directors.

The problem began in November 2024, when a routine life insurance premium payment—confirmed by the customer’s bank—was not reflected in the company’s records. The policyholder, who had never missed a payment in more than a decade, promptly contacted customer service and provided bank statements proving the payment was made.

But what should have been a simple correction turned into a months-long ordeal. As of April 2025, the error remains unresolved.

Even more disturbing, Corebridge Financial and American General Life Insurance have not only failed to correct the billing history—they have refused to even acknowledge the missing payment at all. Repeated phone calls, emails, and submission of documentation were met with indifference, contradictory explanations, or complete silence.

The customer, desperate for a resolution and concerned about the policy being wrongfully marked as unpaid, escalated the issue all the way to the company’s board of directors. But even at the highest level, the response was the same: no correction, no apology, no action.

This is not a minor clerical error—this is a failure of basic operational integrity.

When a life insurance provider cannot (or will not) recognize a documented payment, it calls into question the reliability of their entire financial system. More critically, it puts the policyholder’s coverage at risk over a mistake that is not theirs to bear. Life insurance is a promise—a contract of trust. Corebridge and American General have broken that trust.

This situation sets a dangerous precedent. If documented payments can be ignored with no accountability, what protections do any of their customers truly have?

Until Corebridge Financial and American General Life Insurance step up, take responsibility, and make this right, this case stands as a warning: these companies may not be as reliable as they claim when it matters most.